The Community Based Certified Peer Mentor (CPM) supports the social, economic, and behavioral health needs of vulnerable populations within Recovery Works and the communities we serve. The CPM works on interdisciplinary care teams supporting members who are experiencing complex socio-economic circumstances impacting their health and health care. They work to identify goals and enable members and their families to achieve those goals through identifying local community assets and inspiring hope in individuals who may feel discouraged and hopeless. CPM are state certified through the Oregon Health Authority Office of Equity and Inclusion Traditional Health Worker Registry and may be Certified Peer Support Specialists, Certified Recovery Mentors certified through MHACBO, or both. They use their lived experience to create trusted bonds and help individuals map out a road to recovery that works for them. They uphold the values of mutuality and work in collaboration with individuals to improve recovery outcomes.
They are highly trained communicators and experts on how to access local community resources and social services. They are skilled in relationship building and person-centered care. Specifically, the CPM acts as consistent social support, and assists in the coordination of alternative services for individuals with social, behavioral health, and substance related needs and where other avenues of care are more appropriate to affect optimal person-centered outcomes, achieve continuity, and quality of care and increase retention. Education, access, lived experience and personal motivation will be a key component of success for all individuals.
- Possesses the ability to share lived experiences to create trusted bonds with individuals and inspire hope that recovery is possible.
- Supports individuals who are experiencing complex circumstances. Works to identify goals and enable members to achieve those goals through identifying local community assets, vetting their services, and making these resources accessible to members and providers.
- Acts as point of contact for patients and families. May assume advocate role on the patient’s behalf to ensure approval of the necessary services or accessibility of needed resource(s) for the member in a timely fashion.
- Addresses social, economic, and behavioral health needs of members receiving services. Communicates all care and coordination activity, risks, and care plan using standard documentation, information technology, and care coordination tools in the electronic medical record. Coordinates care with the right licensed professional, medical provider, or community resource at the right time to ensure patient safety.
- Creates collaborative relationships with individuals and clinical staff across a variety of areas within Recovery Works and entities external to the organization to promote a high level of intra-department collaboration and multi-system coordination.
- Educates and advocates for the function in a variety of venues to increase awareness and understanding of social determinants and the impact on individuals in recovery. Supports and educates RWNW staff across the care continuum about the role of non-traditional health workers in care delivery.
- Works collaboratively with multidisciplinary teams across the continuum of care and community organizations to coordinate care and care plans for high-risk and vulnerable populations.
- Provides consulting and educational services with individuals to reach collaborative agreements regarding appropriate venues of care and non-medical interventions including employment, recovery groups, events, and holistic alternatives.
- Increases access to health and health care services through innovative health models, virtual care strategies, and collaborative community partnerships.
- Applies person-centered approaches to address goals and multiple recovery pathways.
Lived experience of Mental Health struggles, addiction experience, and/or medication-assisted treatment
High school completion or equivalent
License, Certification, Registration
State-approved 40-hour training in Peer Support, Recovery Mentor, or both or the ability to be certified within three months of hire.
- Competent computer skills with proficiency in Microsoft Office products and ability to learn new programs to support the program
- Ability to demonstrate flexibility and adaptability when faced with internal or external barriers, or when faced with differing points of view
- Ability to anticipate next steps, be proactive, and collaborate with coworkers and individuals receiving care
- Ability to use integrated technology platforms and virtual care coordination tools
- Ability to use good judgment and problem-solving skills, able to effectively respond to difficult situations and resolve conflicts
- Ability to work independently in a fast-paced environment
- Excellent written and verbal communication skills
- Ability to organize and prioritize workload; effective time and project management skills in achieving program initiatives and priorities
- Ability to successfully complete tasks with little or no supervision.
- Ability to anticipate patient and team member needs
- Preferred Qualifications:
- Preferred experience in the community health care setting
- Preferred experience as a health coach and/or community health care worker
Scheduled Weekly Hours:
Working Hours Start:
Working Hours End:
Medical/Dental (following 60 days service), 401k, PTO & Holiday Pay
Employee Group/Union Affiliation:
Recovery Works NW is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.External hires must pass a background check/drug screen. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances.